Refund Policy

Last updated: 6 August 2026

TEMPLATE, this policy is a working draft and will be reviewed by counsel before real-money purchases launch.

Gem packs

If you bought gems and haven't spent any of them, we'll refund the purchase within 14 days of the transaction, email support@thestrip.io or use the in-game "Request refund" button. We refund through Stripe back to the original payment method, and the gems are removed from your account.

The strip pass

Cancelling is not the same as a refund. Cancelling stops the next monthly charge and leaves the month you are in running to its end. You can cancel at any time from account settings, which opens Stripe's billing page.

If a renewal charged you and you have not collected any premium tier from that month, email support@thestrip.io within 14 days and we will refund it. Once premium tiers have been paid into your account for a month, that month is not refundable, for the same reason an opened crate is not: the content has been delivered. Rewards already paid out are not clawed back on a refund.

A month you were charged for twice, or charged for after cancelling, is always refunded. Contact support and we will fix it from the transaction log.

Limited packs

A pack is bought with gems, not money, so there is no card charge to reverse. If a pack purchase failed to deliver its items, contact support and we will grant them. We do not reverse a pack purchase because the window has since closed.

Lootboxes and spent gems

Once a lootbox is opened, its purchase is final. By opening a box you get immediate access to digital content and consent to waiving any statutory withdrawal period for it, this is disclosed again at the point of purchase. Gems already spent on cosmetics or boxes are not refundable except where the law requires it.

Faulty content

If something you paid for didn't arrive or doesn't work (a pack that never credited, an item that never appeared), contact support with the approximate purchase time, the transaction log lets us verify and fix it quickly.

Chargebacks

Please contact support before disputing a charge with your bank, most problems are fixed within a day. Accounts with fraudulent chargebacks may be suspended pending review.

Statutory rights

Nothing here limits your statutory rights in your country of residence, including EU/UK digital content rights.